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Your satisfaction is our top priority. TACTICALWEARONLINE stands behind all products and EXPECTS nothing less than perfection. If you have received a defective product, an incorrect size, or an incorrect order, please contact us immediately for a return authorization number so that we can quickly process your return and ensure your satisfaction. ALL RETURNS MUST BE COMPLETED WITHIN 30 DAYS OF RECEIPT AND MUST BE IN REASONABLE CONDITION. ALL RETURNS MUST HAVE THE RA# CLEARLY MARKED ON THE CARTON. ALL RETURNS ARE SUBJECT TO A 15% RESTOCKING FEE. Should you need to return or exchange an item, you MUST include your RA#, a copy of your invoice, and an explanation in writing as to why you are returning the item. Send your return to the marked address on your pack list. If you are exchanging merchandise, you are responsible for the cost of returning the product. Original shipping costs are non-refundable. All returned merchandise must be received in new, resalable condition. PURCHASE ORDERS: Purchase Orders submitted by any organization is a contractual agreement for the organization to pay the full amount of the item or items being purchased. Items will not be shipped until payment is received. Organizations are responsible for expenses incurred by TACTICALWEARONLINE if the PO is cancelled. (This would include any customization, re-stocking fees or any other expenses).CUSTOM ORDERS: Custom orders will take longer to complete and ship then stock items ordered. You will be contacted with an estimated delivery time based on item and quantity ordered. Custom orders are not refundable unless the item is damaged or customized improperly. You can open a dispute by contacting us at (717) 666-2348 or submit an inquiry on the contact page. We will make every effort to respond to all customer service inquiries within 2 business days. |
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Note: All prices in US Dollars
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sales@tacticalwearonline.com |
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